Privacy Policy

Your privacy is important to us. We are committed to maintain the confidentiality of the information that you give us through our websites or our online services. We ask that you read this privacy policy carefully as it contains important information about what to expect when we collect data about you and how we will use your data.

Generally, we collect data that is linked to a customer data. For example, name, address, phone number and email address. This is not an exhaustive list and we may collect other types of data from you.

Apart from Customer data, we may collect other types of information which is not linked to a Customer and which is anonymous. For example, the number of website visitors and the number of website customer using a particular service. In this way, we hope to improve our customer services.

Collection

Generally, Customer data is collected for the following purposes:

1. providing a service and / or a product to you;
2. legal compliance on our part under applicable laws.

Processing and disclosure

We may process and disclose Customer data with and to group companies or business partners or third party service providers, for the purposes stated above.

We may use Google Analytics Advertising Features which allow us to collect information about the demographics of our website visitors. You can opt out of this at any time by contacting Google.

We obtain most information about our clients directly from them, but we reserve the right to obtain information from other sources such as credit reference agencies or fraud prevention agencies.

We may use the information we have to help us provide better services or new products to you and our other clients through direct or indirect marketing.

Our website uses Social Plugins which may notify you that your browser is viewing our website. This information may also include your IP address. If you do not wish this information to be shared then you must ensure you are logged out of your social media accounts before viewing our website.

Customer data will be held for as long as it is necessary to fulfill the purpose for which it was collected, or as required or permitted by applicable laws. We shall cease to retain Customer data, or remove the means by which the Customer data can be associated with particular Customers, as soon as it is reasonable to assume that the purpose for which that Customer data was collected is no longer being served by retention of the Customer data and retention is no longer necessary for legal or business purposes.

Customer can request deletion of Customer Data on the Platform, use or disclosure of Customer Data by providing notification by contacting our Marketing Desk at (021) 5790 6525 or email futures@phillip.co.id.

In order to ensure that your data is current, complete and accurate, please update us of any changes to your data via Client Portal www.account.phillipfutures.co.id 

We endeavour to put in place high standards of security to protect your interests. You are responsible to ensure that your customer ID and/or Password are not compromised by knowingly or accidentally share, provide or facilitate unauthorised use of it. Failure to do so exposes you to the risks of fraud and loss. PT Phillip Futures and/or its member companies will not be responsible for losses suffered by customers as a result of:

1. input errors or misuse of its internet services;
2. negligent handling or sharing of Password;
3. leaving a computer unattended during an online session;
4. failure to immediately report known accidents of unauthorized account access.

We keep our Privacy Policy under regular review. If we change our Privacy Policy, we will post the changes on this website, so that you may be aware of the information we collect and how we use it. Such changes to our Privacy Policy shall apply from the time that we post the same on this website. Your continued use of our website will be taken as acceptance of the updated Privacy Policy, but we will seek your fresh consent before we collect more data from you or we wish to use or disclose your data for new purposes.

A cookie is an alphanumeric identifier which we transfer to your hard drive through your web browser when you visit our website. It enables our own system to recognize you when you visit our website again and improve our service to you. The information is used to track visitor use of the website and to compile statistical reports on website activity. For further information about cookie visit www.aboutcookies.org or www.allaboutcookies.org. Cookies may also be used to compile aggregate information about areas of our website that are visited most frequently. This traffic information can be used to enhance the content of our website and make your use of it easier. If you wish to reject our cookie, you can configure your browser to do so. However, in a few cases some of our website features may not function if you remove cookies from your browser.

Due to the nature of the Internet, transactions may be subject to interruption, interception, transmission blackout, delayed transmission and incorrect data transmission. Regardless of any security measures taken by us, PT Phillip Futures and/or its member companies shall assume no responsibility whatsoever for any loss or expense resulting from such delays, interruptions and/or interceptions.

Our website may contain links to other websites. Please note that we are not responsible for the privacy practices of such other websites and advise you to read the privacy statements of each website you visit which collects personal data.

IMPORTANT: By accessing this website and any of its pages you are agreeing to the terms set out above.