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General FAQ
2FA is a method of verifying a user’s online identity using two separate factors to ensure client security.
1. Default Password issued by the institution (must be changed by the client)
2. One-Time Password (OTP) generated by a token, app, or SMS
At Phillip Futures, clients are required to enter both their password and a one-time password (OTP) to securely access online services.
The main purpose of 2FA is to protect clients’ online trading accounts and personal information from unauthorized access while strengthening the overall security of online trading systems.
At Phillip Futures, we take a proactive approach to client protection by implementing risk-mitigation measures designed to keep your trading account and information secure from unauthorized access.
Yes. 2FA is required for Nova 2.0 trading platform.
Clients must log in with both a Password and a One-Time Password (OTP). Please keep your Password and OTP secure and do not share them with others.
If your device or token used to receive OTPs is lost, stolen, or cannot be accessed, please contact us Phillip Futures immediately for help support.
Call us at (62) 8559906532
Or email us at ptpf_technicalhelpdesk@phillip.co.id
2FA is available on the Nova 2.0 trading platform to provide added security.
Secure Your Online Trading Account, Key Practices
To protect your password, tokens, and personal data from unauthorized access and fraud, please follow these guidelines:
a. Use a strong password (min. 8 characters, mix of letters & numbers).
b. Do not share, record, or reuse your password across different services.
c. Change your password regularly or if you suspect compromise.
d. Do not let browsers save your login details.
e. Always check the website URL (https:// and lock icon).
f. Review your account activity often and report issues immediately.
g. Keep your devices protected (anti-virus, firewall, software updates).
h. Log out and clear cache after each session.
i. Avoid opening unknown attachments, links, or suspicious websites.
j. Do not use public/shared computers for trading or transactions.
Single-factor password authentication is more vulnerable to password attacks and malware, which may allow unauthorized parties to compromise and hijack online trading accounts.
This could lead to the exposure of your personal and trading information, or fraudulent trades being carried out through your account. Not enabling 2FA increases your risk of these threats.
Nova 2.0
No. 2FA is mandatory for all Nova 2.0 users to ensure account security. However, if you have special circumstances that make it impossible to use 2FA, please contact us for help support.
Call us at (62) 8559906532
Or email us at ptpf_technicalhelpdesk@phillip.co.id
You can follow the step-by-step instructions in this video tutorial to receive your OTP code.
Simply reach out to our team, and we will assist you in transferring your 2FA to a new device.
Call us at (62) 8559906532
Or email us at ptpf_technicalhelpdesk@phillip.co.id
Yes, this is available for corporate accounts, subject to prior approval.
No. Exchange access settings are applied at the account level and cannot be customized for individual logins.
No. The One-Time Password (OTP) is accessible exclusively through the Nova 2.0 mobile app.
No. Each account is limited to a single mobile device login at any given time.